Frequently Asked Questions

What payment methods do you accept?

  • We accept various payment methods, including credit and debit cards. You can find a list of accepted payment methods at checkout.  
  • For more details, please refer to our +Shop Terms of Sale


What is your return policy?

  • We have a 30-day return policy for most unopened items and we will allow an exchange for defective items caused by manufacturer defects.
  • For more details, please refer to our +Shop Returns & Exchange Policy.


How long will it take to receive my order?

  • The delivery time depends on various factors such as the shipping method, your location, and the availability of the item.
  • You can find an estimated delivery date at checkout or on the product page of each listing.
  • Please note that delivery times may vary during peak seasons and holidays.
  • For more details, please refer to our +Shop Shipping Policy.


Can I track my order?

  • Yes, you can track your order by logging into your account and checking the status of your order. Track Order link
  • You will also receive an email with a tracking number once your order has shipped.
  • For more details, please refer to our +Shop Shipping Policy.


How do I cancel my order?

  • If you need to cancel your order, please contact Customer Support as soon as possible.
  • If your order has not been processed, we may be able to cancel it and issue a refund right then and there. However, if your purchase has already shipped, you will need to return the unopened item for your refund.  
  • For more details, please refer to our +Shop Returns & Exchange Policy.


What if the item I received is damaged or defective?

  • If you received a damaged or defective item, please contact Customer Support within 7 days of receiving the item.
  • We will provide instructions on how to return the item for a replacement or refund.
  • For more details, please refer to our +Shop Returns & Exchange Policy.


Do you offer international shipping?

  • No, we do not offer international shipping at this time.
  • You can find a list of eligible shipping locations at checkout.  
  • For more details, please refer to our +Shop Shipping Policy.


How do I contact customer service?

You can contact Customer Support